Enhancing Customer Experience Through Rapid MPLS Provisioning
Caroline Chappell is Senior Analyst at Heavy Reading and author of Heavy Reading's Service Provider IT Insider series of reports. She is a leading expert on telecoms IT issues, including telecoms service creation and delivery, OSS/BSS transformation, carrier cloud orchestration, automation and management and telco enterprise services strategy. She has over 25 years' experience of researching and writing about the ICT industry for global analyst firms and publications. She has tracked the convergence of IP and IT from its inception, covering the rise of electronic and mobile commerce, IP-based application development, multimedia content management, IP security, business process re-engineering and the evolution of the cloud, for clients including the European Commission, communications service providers, IT vendors, application service providers, systems integrators and network equipment providers. She continues to research developments at the forefront of ICT technology that help service providers enhance their competitiveness and efficiency. She is an authority on the global wholesale telecoms industry and her work synthesizes a broad understanding of ICT innovation with a deep knowledge of telecom market dynamics.
Director, Service Provider and Cloud Business Unit
Chris has been at the forefront of the transformation of the communications industry. For more than 20 years he has developed industry leading software solutions for both the telecommunication and consumer electronics markets and has held senior strategy and marketing positions with Bell Canada, HomeXperience, and Objective Systems Integrators.
At Dorado, he is focused on solutions for service providers that differentiate their cloud and IP NGN service offerings.
This webinar will look at the imperatives for operators to improve the speed and efficiency of provisioning IP/MPLS services. Enterprises across the world regard IP/MPLS services as key enablers of their business but telcos’ current provisioning processes and tools are often not well suited to provide an reasonable customer experience. From Heavy Reading’s research, Enterprises want their services delivered in a timely manner and with a far greater level of self-service than is currently available from many suppliers. This webinar will discuss an approach to MPLS provisioning that uses network abstraction, automation, orchestration and exposure to reduce the time and cost involved in service delivery and to allow customers to collaborate in fulfilling and changing their services. It will look at how such an approach can work with an operator’s existing OSS, avoiding the need to replace stable systems while at the same time augmenting them with the benefits of abstraction and automation.